Interactional Intelligence
The neuroscience of interactions: what has how we feel got to do with anything?
Relationships and the emotional energy they generate are key to how an organisation functions. Yet all too often, some relationships at work lack trust, raise stress levels and reduce productivity because people are unaware of the impact of their conversations and interactions on the emotions, and therefore the brains, of those around them.
Much conventional thinking in the world of business is that we should "keep emotions out of it", but neuroscience is showing us how the chemistry of emotions either drives businesses forward, or throws a spanner in the works. For example, when we have a conversation that evokes fear or a sense of 'not belonging' in another, that individual will no longer be 'firing' in the rational part of their brain - it will have triggered a primitive part of the brain responsible for survival instead.
Organisations and their results are the sum of the emotional experience of their people... Emotions drive behaviour...Emotions therefore drive culture...the way we feel around here determines the way we do things around here.
Failure to understand how interactions may be pushing people into survival mode and shutting down access to those portions of the brain where logical thinking, the ability to empathise and connect, and creative, innovative thinking reside, is costing organisations dear. The results can be burnout, high levels of stress, high staff turnover and low levels of loyalty and engagement for those affected.
There are, however, some simple lessons we can learn from the emerging neuroscience. These, along with our easy-to-grasp models and frameworks give people the understanding they need to shift dynamics and create robust working relationships where trust is high and collaborative behaviours are the norm.
Relationships and the emotional energy they generate are key to how an organisation functions. Yet all too often, some relationships at work lack trust, raise stress levels and reduce productivity because people are unaware of the impact of their conversations and interactions on the emotions, and therefore the brains, of those around them.
Much conventional thinking in the world of business is that we should "keep emotions out of it", but neuroscience is showing us how the chemistry of emotions either drives businesses forward, or throws a spanner in the works. For example, when we have a conversation that evokes fear or a sense of 'not belonging' in another, that individual will no longer be 'firing' in the rational part of their brain - it will have triggered a primitive part of the brain responsible for survival instead.
Organisations and their results are the sum of the emotional experience of their people... Emotions drive behaviour...Emotions therefore drive culture...the way we feel around here determines the way we do things around here.
Failure to understand how interactions may be pushing people into survival mode and shutting down access to those portions of the brain where logical thinking, the ability to empathise and connect, and creative, innovative thinking reside, is costing organisations dear. The results can be burnout, high levels of stress, high staff turnover and low levels of loyalty and engagement for those affected.
There are, however, some simple lessons we can learn from the emerging neuroscience. These, along with our easy-to-grasp models and frameworks give people the understanding they need to shift dynamics and create robust working relationships where trust is high and collaborative behaviours are the norm.
Interactional Intelligence Tune-up's
Pivotal Moment is introducing Interactional Intelligence ‘Tune-ups’ for organisations that want great results, using the latest neuroscientific findings on how the brain works and how our interactions enhance or block the flow of productive energy within the workplace.
We help you identify the sources of raised stress levels and blocks to a smooth flow of trust in your organisation. Our tailored programmes then teach you how to minimise those stressful interactions and to promote trust-building, emotionally intelligent behaviour and effective and enjoyable working relationships. Our simple and effective tools and frameworks are designed to help you embed these into the unique dynamic flow of your business.
We help you identify the sources of raised stress levels and blocks to a smooth flow of trust in your organisation. Our tailored programmes then teach you how to minimise those stressful interactions and to promote trust-building, emotionally intelligent behaviour and effective and enjoyable working relationships. Our simple and effective tools and frameworks are designed to help you embed these into the unique dynamic flow of your business.
To find out how we can give you the knowledge and skills you need to tune-up your organisation's Interactional Intelligence, please contact us by phone or email using the information on our 'Contact Us' page. You can also subscribe for a digital brochure on our home page.
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